츮 1 "Ϲݱ ȯ ݱ⺸ ټ Ѵ" " ȮǼ Ŭ Ǵ ŭ ʿ "̶ .
̳ ' ȭ' , ½ũ(TF) ǵ ߴ.
켱 츮 ߽ 濵 CCO(chief customer officer) ȹ̴.
"߽ 濵 å ϱ ؼ ̸ ʿϴ" CCO ʿ伺 ߴ.
CCO ̼ ð Ǹ, μ Ѵ. ϴ űԻ ǰԾ ܰ ħ ʴ, ̴.
KPI غ , Ģ ߴ.